Starting July 31, 2026, when a buyer contacts you about a defective item and asks for a remedy, you must offer them a choice between a repair and a replacement. If the buyer chooses repair, the warranty is extended by 12 months. This rule applies to consumer goods in general.   What you need to do 1. For consumer goods in general: If you are a professional seller offering products to buyers located in the EU and a buyer asserts their legal rights during the warranty period, you must meet the following obligations:       If an item is reported as defective or not as described, you must offer the buyer a choice between a repair and a replacement.       If the buyer chooses repair, the warranty is extended by an additional 12 months. You must also inform the buyer of this extension before carrying out a repair. We recommend that you review and update your warranty procedures and all published terms and conditions to reflect this change. Purchases made before July 31, 2026 are not subject to these requirements.   2. Additional requirements for certain products covered by Annex II: Additional requirements may apply to certain products in the categories listed in Annex II of the Directive, including washing machines, washer-dryers, refrigerators, dishwashers, televisions, vacuum cleaners, dryers, welding equipment, cell phones, tablets, cordless phones, servers and data storage products, as well as products equipped with batteries intended for light electric vehicles (such as electric bikes, electric scooters and similar devices). These requirements apply if you are the manufacturer established in the European Union. If the manufacturer is located outside the EU, your repair obligation must be handled by an actor established in the European Union. This is the manufacturer's authorized representative in the EU or, failing that, the importer, then the distributor if there is no importer. For products covered by Annex II       Consult the EU ecodesign rules applicable to your products to understand which spare parts, repair information and services you must offer, as well as how long they must be available.       Offer repair services for the full duration of your repair obligation.       On eBay, post repair information, including details about coverage, repair options and standard repair prices. You can include this information in the seller comments section, the item description, and the order confirmation email. Even if the repair obligations set out in Annex II do not apply to you, you can still help your buyers by telling them where to go to have their product repaired.   Thank you for selling on eBay.

FedEx has introduced new reduced rates on certain services for sellers in Canada using eBay Labels. Sellers can now save up to 80% on FedEx® services, with base rates starting at $8.00, with no additional charges for residential deliveries.   For shipments that can’t wait, FedEx offers expedited services with reliable, fast, scheduled delivery (as soon as the next business day) across Canada and in more than 220 countries and territories.   In addition, when you use eBay Labels to print FedEx shipping labels, your tracking number is automatically added to your order.   To learn more about eBay Labels and FedEx, visit the Seller Centre .

Dear eBay Community members,   We’re happy to announce that the eBay Community will soon move to a new platform designed to give you a smoother, more interactive, and more connected experience. This change will bring everything together in one centralized place, including events, discussions, resources, and searches. That way, you’ll be able to find what you need faster and connect with members more easily than ever.   With its new modern look, simplified navigation, and improved features that make it easier to share knowledge and collaborate, this new Community space will help you make the most of every interaction.   What does this mean for you? Your contributions and most of your activity since 2023 will be automatically moved to the new platform. To simplify the experience, some existing activities will not be available on our new platform. You’ll still be able to sign in securely with your eBay account. You’ll have access to a FAQ explaining how to use the new Community platform once it’s available. Please note that during the transition, from June 11 to 15, the Community site will only be available in read-only mode. If you have any issues with your account during this period, feel free to visit https://www.cafr.ebay.ca/help/home to get help from an agent. Your participation and contributions are valuable and have helped shape the eBay Community into what it is today.   We’re confident that this new chapter will make your experience smoother, more rewarding, and even more useful, and we can’t wait for you to enjoy it.   Thank you. The eBay Community team

We’re excited to launch the new page Regulatory Compliance Support, which will make it easier for you to find providers offering services to help you meet regulatory requirements. This new page, now available in the eBay Regulatory Guide, helps you find support for regulations that may apply to you, including product safety laws, customs duties, and environmental regulations. You can browse and compare independent providers that offer services to help you meet your obligations, including the following:       Access to regulatory guidance and mandatory compliance data       Product safety certifications and testing       EU Responsible Person representation       Extended Producer Responsibility (EPR) registration and reporting       Other regulation-related topics You can filter the results based on your needs, review the available services, and connect directly with providers.   Developed by our regulatory team, this resource is designed to save you time, simplify compliance, and help you maximize your sales.   Explore the Regulatory Compliance Support page and spend less time trying to untangle these requirements and more time growing your business.   Thank you for being part of the eBay Community        

We strive to always establish clear rules and easy-to-use services. With that in mind, we want to inform you that we have made changes to our Terms of Use for Payment Methods , which will take effect as of July 8, 2026.   We have updated the Terms of Use for Payment Methods to better describe the payment services we make available to you. They have been rewritten mainly to improve their clarity and organization, and to make them easier to read and understand.   If you do not accept the proposed changes, you may terminate these Terms of Use for Payment Methods, in accordance with Article 10 (“Term, termination”) at any time before July 8, 2026.   Thank you for your loyalty to the eBay Community.

We’re excited to introduce the new eBay Resolution Center. A simple platform designed to help sellers resolve compliance issues related to their account and listings.  You can resolve issues such as: Verifying your identity Paying a negative balance Providing required tax information Resolving issues related to payouts in listings By having a central, organized place to manage these tasks, you’ll know exactly what needs attention and what to do next. It’s now easier and faster to resolve issues and get back to selling. To learn more about how the Resolution Center works, watch our short explainer video . Ready to get started? Go to resolution.cafr.ebay.ca to check out the Resolution Center. Thanks for selling on eBay!

Hello,   We are aware of intermittent technical issues affecting certain parts of the eBay platform since Sunday. We are doing what’s necessary to resolve this issue and we thank you for your patience.   eBay will protect your seller performance by automatically removing:   negative or neutral feedback related to these technical issues the impacts on your performance related to the affected orders (cancellations and disputes closed without your intervention)   We will also protect your performance metrics, including your valid tracking upload rate and your on-time shipping rate.    If one of your auctions ended after April 26 at 3:01 p.m. (ET) and you believe it was impacted, you can cancel the order. In that case, your seller performance will be protected and the selling fees as well as the fees related to promoted listings will be refunded to you.   We know how essential platform reliability is to your business and we thank you for your understanding while this issue is being resolved.   We will continue to keep you informed of the next updates here.   The eBay team

Since December 28, 2024, the European universal charger directive has been in effect. It aims to reduce electronic waste by designating a single type of charger for certain rechargeable devices. This directive applies only to professional sellers.   Professional sellers who list certain electronic devices for the first time on the markets of the European Union and Northern Ireland must:       Offer only electronic devices with a USB-C port       Offer the option to buy the electronic device without a charger, if a charger is included in the listing       Display a pictogram and a label in their listings As of April 28, 2026, these requirements will also apply to laptops.   Watch our video for a detailed guide and to create compliant listings.   To learn more about the universal charger directive, including details on the products covered, check out our Seller Center .   Thank you for your continued support of the eBay Community.

As online shopping becomes more visual than ever, using videos has become one of the most effective ways to show shoppers what you’re selling, build their trust, and boost your sales.   That’s why we’re adding the video option as a new way to showcase your items in Promoted Listings with a priority strategy . This feature, currently in beta , marks the first step in our initiative to improve advertising on eBay with more dynamic and engaging ad formats. As we gather seller feedback and performance data, we’ll continue improving the experience.   Why is using video important for you?   Videos let buyers see your item in action, quickly discover its main features, and buy with confidence. You can use videos to: stand out in search results and premium placements on eBay; show what an item looks like and how it fits in or works in real life; highlight details that aren’t visible in photos; help buyers choose with confidence.   How to use videos   You can now use short videos in Promoted Listings with a priority strategy. Videos play automatically in eligible placements on eBay. If a placement doesn’t support videos, your listing photo will display automatically.   Want to try it? It couldn’t be easier: If your listing already includes a video, you can use it without any problem. Otherwise, you can upload a short video when you create or edit a campaign. You can add one video per listing, with a duration of 5 to 60 seconds.   There are no changes to billing. Promoted Listings with video continue to work on a cost-per-click basis.   Tips for creating great videos   You don’t need to produce a professional-quality video. Simple, authentic videos are often the most effective: Show your item in the first few seconds Keep it short – aim for 15 seconds Focus on one key benefit or feature Create a video that can be watched without sound   Start simple, then refine the video based on performance data.   Getting started   If you’re already using a priority strategy, it’s easy to add videos to your existing campaigns. You can compare your performance using new video metrics, like view rate and full-view rate, in addition to the results from your existing campaign.   If you’re not familiar with advertising or the priority strategy, using videos is an easy way to increase your visibility while staying in control of your budget. You can start with just a few listings, and you’ll only pay when a buyer clicks on an ad.   To add videos to your listings, go to Seller Hub or your campaigns, directly in the Advertising dashboard.

Hello,   eBay Canada is pleased to announce that a French-language phone support service is now available through our website . Our Customer Service will be happy to answer your questions, Monday through Sunday from 8 a.m. to 12 p.m. (ET).   Please note that our phone support agents will only be able to answer questions related to buying, selling, and transactions with another eBay member. If your question is about another topic, please send us an email or use the chat service so we can route your request to the right team.   To speak with an agent, simply go to cafr.ebay.ca and click on “Contact us” at the top of the page. Please make sure you are signed in with your username.     On the next page, click on the item you need help with. At this step, you can search the help topics by entering your question in the field provided.    For example, enter the term “Shipping” to learn more about your options.     If no article matches your search or if you need more help, you can then click “Ask us to call you” at the bottom of the page to quickly receive a call at the phone number listed on your eBay account.     If you no longer remember the number listed on your account, click “Account settings” under your username at the top left of any page. You can check or change your phone number by clicking “Contact information”.   We hope this new service meets your needs and thank you for your loyalty.   The eBay Canada team