Update regarding packaging supply vouchers

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Dear Store owners,

I hope you’re doing well. I’d like to take a moment to address a recent update regarding the benefits tied to your Store subscription.

Recently, we announced our intention to gradually phase out, over the course of the year, the packaging supplies vouchers from the benefits tied to Store subscriptions. This decision was made with the goal of reallocating resources toward future improvements to the seller experience. However, after listening to your valuable feedback, we realized that this was not the right decision.

Our team took part in important conversations with many of you about the importance of this coupon for your success on eBay, especially for those who are located in remote regions of Canada. Your success is our top priority, and we are committed to doing what is best for our sellers.

I’m pleased to announce that we will continue to offer the packaging supplies voucher to Canadian Store owners. No action is required on your part to receive future vouchers. As long as you keep your Store subscription active, you will continue to be eligible for this benefit in the coming quarters.

One of the best things about eBay is its active and engaged seller community. It is because of this community that we are able to understand when a decision is not the right one and take steps to correct course. We therefore thank you for sharing your thoughts, getting involved, and helping us make your experience on eBay as rewarding as possible.

Keep an eye out for a future message that will show our appreciation for your contributions to these conversations.

Sincerely,

Garry Thaniel

General Manager of eBay Canada