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Occasional technical issues and seller protection
Summary: seller_news_team opens a discussion on intermittent technical issues and seller protection, but no additional details are provided in this initial message.
Hello,
We are aware of intermittent technical issues affecting certain parts of the eBay platform since Sunday. We are doing what’s necessary to resolve this issue and we thank you for your patience.
eBay will protect your seller performance by automatically removing:
- negative or neutral feedback related to these technical issues
- the impacts on your performance related to the affected orders (cancellations and disputes closed without your intervention)
We will also protect your performance metrics, including your valid tracking upload rate and your on-time shipping rate.
If one of your auctions ended after April 26 at 3:01 p.m. (ET) and you believe it was impacted, you can cancel the order. In that case, your seller performance will be protected and the selling fees as well as the fees related to promoted listings will be refunded to you.
We know how essential platform reliability is to your business and we thank you for your understanding while this issue is being resolved.
We will continue to keep you informed of the next updates here.
The eBay team
