Starting July 31, 2026, when a buyer contacts you about a defective item and asks for a remedy, you must offer them a choice between a repair and a replacement. If the buyer chooses repair, the warranty is extended by 12 months. This rule applies to consumer goods in general.   What you need to do 1. For consumer goods in general: If you are a professional seller offering products to buyers located in the EU and a buyer asserts their legal rights during the warranty period, you must meet the following obligations:       If an item is reported as defective or not as described, you must offer the buyer a choice between a repair and a replacement.       If the buyer chooses repair, the warranty is extended by an additional 12 months. You must also inform the buyer of this extension before carrying out a repair. We recommend that you review and update your warranty procedures and all published terms and conditions to reflect this change. Purchases made before July 31, 2026 are not subject to these requirements.   2. Additional requirements for certain products covered by Annex II: Additional requirements may apply to certain products in the categories listed in Annex II of the Directive, including washing machines, washer-dryers, refrigerators, dishwashers, televisions, vacuum cleaners, dryers, welding equipment, cell phones, tablets, cordless phones, servers and data storage products, as well as products equipped with batteries intended for light electric vehicles (such as electric bikes, electric scooters and similar devices). These requirements apply if you are the manufacturer established in the European Union. If the manufacturer is located outside the EU, your repair obligation must be handled by an actor established in the European Union. This is the manufacturer's authorized representative in the EU or, failing that, the importer, then the distributor if there is no importer. For products covered by Annex II       Consult the EU ecodesign rules applicable to your products to understand which spare parts, repair information and services you must offer, as well as how long they must be available.       Offer repair services for the full duration of your repair obligation.       On eBay, post repair information, including details about coverage, repair options and standard repair prices. You can include this information in the seller comments section, the item description, and the order confirmation email. Even if the repair obligations set out in Annex II do not apply to you, you can still help your buyers by telling them where to go to have their product repaired.   Thank you for selling on eBay.

FedEx has introduced new reduced rates on certain services for sellers in Canada using eBay Labels. Sellers can now save up to 80% on FedEx® services, with base rates starting at $8.00, with no additional charges for residential deliveries.   For shipments that can’t wait, FedEx offers expedited services with reliable, fast, scheduled delivery (as soon as the next business day) across Canada and in more than 220 countries and territories.   In addition, when you use eBay Labels to print FedEx shipping labels, your tracking number is automatically added to your order.   To learn more about eBay Labels and FedEx, visit the Seller Centre .

Dear eBay Community members,   We’re happy to announce that the eBay Community will soon move to a new platform designed to give you a smoother, more interactive, and more connected experience. This change will bring everything together in one centralized place, including events, discussions, resources, and searches. That way, you’ll be able to find what you need faster and connect with members more easily than ever.   With its new modern look, simplified navigation, and improved features that make it easier to share knowledge and collaborate, this new Community space will help you make the most of every interaction.   What does this mean for you? Your contributions and most of your activity since 2023 will be automatically moved to the new platform. To simplify the experience, some existing activities will not be available on our new platform. You’ll still be able to sign in securely with your eBay account. You’ll have access to a FAQ explaining how to use the new Community platform once it’s available. Please note that during the transition, from June 11 to 15, the Community site will only be available in read-only mode. If you have any issues with your account during this period, feel free to visit https://www.cafr.ebay.ca/help/home to get help from an agent. Your participation and contributions are valuable and have helped shape the eBay Community into what it is today.   We’re confident that this new chapter will make your experience smoother, more rewarding, and even more useful, and we can’t wait for you to enjoy it.   Thank you. The eBay Community team

We’re excited to launch the new page Regulatory Compliance Support, which will make it easier for you to find providers offering services to help you meet regulatory requirements. This new page, now available in the eBay Regulatory Guide, helps you find support for regulations that may apply to you, including product safety laws, customs duties, and environmental regulations. You can browse and compare independent providers that offer services to help you meet your obligations, including the following:       Access to regulatory guidance and mandatory compliance data       Product safety certifications and testing       EU Responsible Person representation       Extended Producer Responsibility (EPR) registration and reporting       Other regulation-related topics You can filter the results based on your needs, review the available services, and connect directly with providers.   Developed by our regulatory team, this resource is designed to save you time, simplify compliance, and help you maximize your sales.   Explore the Regulatory Compliance Support page and spend less time trying to untangle these requirements and more time growing your business.   Thank you for being part of the eBay Community        

We strive to always establish clear rules and easy-to-use services. With that in mind, we want to inform you that we have made changes to our Terms of Use for Payment Methods , which will take effect as of July 8, 2026.   We have updated the Terms of Use for Payment Methods to better describe the payment services we make available to you. They have been rewritten mainly to improve their clarity and organization, and to make them easier to read and understand.   If you do not accept the proposed changes, you may terminate these Terms of Use for Payment Methods, in accordance with Article 10 (“Term, termination”) at any time before July 8, 2026.   Thank you for your loyalty to the eBay Community.

We’re excited to introduce the new eBay Resolution Center. A simple platform designed to help sellers resolve compliance issues related to their account and listings.  You can resolve issues such as: Verifying your identity Paying a negative balance Providing required tax information Resolving issues related to payouts in listings By having a central, organized place to manage these tasks, you’ll know exactly what needs attention and what to do next. It’s now easier and faster to resolve issues and get back to selling. To learn more about how the Resolution Center works, watch our short explainer video . Ready to get started? Go to resolution.cafr.ebay.ca to check out the Resolution Center. Thanks for selling on eBay!